Job Description

The IT Support Specialist is responsible for the day-to-day and event-based IT needs for Aramark Sports & Entertainment. This includes providing hands on support for POS, back office, networking, and other systems ensuring that they are aligned with the IT Lead for the venue who will also support department and company initiatives. For more information on the Phillies home game schedule of events, please click here.

Job Responsibilities

• Responsible for proactive support and maintenance around POS systems and other technologies in use during events 
• Communicate application issues to appropriate application owners and vendors 
• Ensure the delivery of high-quality IT services to support the business 
• Work cooperatively and take direction from onsite IT Lead 
• Stay up to date on the latest IT trends and technologies 
• Be familiar with IT audits and security assessments 
• Resolve IT incidents and problems 
• Represent the IT department to onsite leadership 
• Employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Working towards or possess an associate degree in information technology, Computer Science, or a related field (preferred but not required) 
• 2 years of experience working with IT Systems preferred: Ideal candidate has experience specifically with Point-of-Sale systems
• Has experience working in a concessions/stadium environment (preferred) 
• Proven ability to effectively troubleshoot IT issues 
• Basic understanding of IT systems and infrastructure 
• Excellent communication and interpersonal skills 
• Ability to work independently and as part of a team 
• Ability to work under pressure and meet deadlines 
• Ability to work an event-based schedule with the flexibility/desire to move between stadiums/venues

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.